Effective Date: 1st October 2024

Aquaducks Pte Ltd (“we,” “us,” “our”) is committed to protecting your personal data in compliance with the Personal Data Protection Act 2012 (“PDPA”) in Singapore. This Privacy Policy outlines how we collect, use, disclose, and protect personal data in connection with our swim school services.

1. Information We Collect

We collect and process the following types of personal data:

• Personal Identification Information: Name, age, gender, and contact details (phone number, email, and address).
• Medical Information: Health or medical conditions relevant to swimming classes to ensure safety.
• Payment Information: Credit card details, bank details, and transaction history for processing payments.
• Usage Data: Information on how you interact with our website, booking system, and social media channels.
• Media: Photographs and videos of classes for promotional purposes (subject to consent).

2. Purpose of Collecting Personal Data

We use your personal data to:

• Register students for swim lessons and communicate regarding schedules.
• Provide safe and effective swim instruction tailored to your needs.
• Process payments for our services.
• Communicate updates, promotions, or changes to classes.
• Respond to inquiries, feedback, or complaints.
• Improve our services and customer experience.

3. Consent

We will obtain your consent before collecting, using, or disclosing personal data, except where PDPA allows us to do so without consent. By providing us with your personal data, you consent to us collecting, using, and disclosing it for the purposes listed above.

4. Disclosure of Personal Data

We may share personal data with:

• Our swim instructors and administrative staff, solely for providing swim school services.
• Third-party service providers (e.g., payment processors, IT services) who support our business operations, under strict confidentiality obligations.
• Government authorities or agencies when required by law.

5. Security of Personal Data

We implement security measures to safeguard your personal data against unauthorized access, collection, use, disclosure, copying, modification, or disposal.

6. Retention of Personal Data

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Upon fulfilling the purpose, data will be securely deleted or anonymized.

7. Access and Correction Rights

You have the right to access, correct, or update your personal data. To make a request, please contact us at info@aquaducks.com.sg. We will respond to requests within a reasonable time frame, subject to PDPA limitations.

8. Withdrawing Consent

You may withdraw consent for the use or disclosure of your personal data by notifying us at info@aquaducks.com.sg. Note that withdrawing consent may affect our ability to provide you with our services.

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. By continuing to use our services, you agree to be bound by the updated policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Aquaducks Pte Ltd
4 Jalan Mat Jambol B1-08 Singapore 119554
Email: info@aquaducks.com.sg